Introduction
Welcome to myNurseToGo Ltd (“myNurseToGo”, “we”, “us”, or “our”).
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal data when you interact with our website, platform, or services, and outlines your rights under UK data protection law.
myNurseToGo operates as a digital platform that facilitates connections between patients and independent, qualified healthcare professionals. We are not a healthcare provider, not an employer, and do not directly deliver regulated clinical care.
Who We Are
Purpose of this Privacy Policy
This privacy policy explains how myNurseToGo collects and processes personal data when you:
• Visit our website
• Register interest in or request services
• Use our platform as a patient, healthcare professional, or partner
• Communicate with us
Our services are intended for adults aged 18 years and over. We do not knowingly collect personal data relating to children.
This privacy policy should be read alongside any other privacy notices we may provide when collecting specific data.
myNurseToGo Ltd is the data controller responsible for your personal data.
Changes to This Policy
We keep this privacy policy under regular review and may update it from time to time. The latest version will always be available on our website.
Please ensure the personal data you provide to us is accurate and up to date.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies when leaving our site.
The Data We Collect About You
Personal data means any information that identifies or can identify an individual.
We may collect, use, store, and transfer the following categories of data:
Personal Data Categories
• Identity Data – name, title, date of birth (where relevant), professional registration details
• Contact Data – email address, telephone number, postal address
• Account & Transaction Data – service requests, bookings, payments, correspondence
• Technical Data – IP address, browser type, device information, operating system
• Usage Data – how you use our website and platform
• Location Data – general location data used to support appointment coordination (where enabled)
• Marketing & Communications Data – preferences for receiving communications
Health & Special Category Data
Where necessary and with your explicit consent, we may process limited health-related information provided by you to support the coordination of services between patients and independent healthcare professionals. (for example, information relevant to booking a home visit).
We do not provide clinical diagnosis or treatment and do not act as a healthcare provider.
Aggregated & Anonymised Data
We may use anonymised or aggregated data for analytics, service improvement, and reporting. This data does not identify you and is not considered personal data under UK GDPR.
If You Fail to Provide Personal Data
If we need certain personal data to facilitate a service request and it is not provided, we may be unable to progress your request. We will inform you if this applies.
We collect data through:
Direct Interactions
You may provide personal data when you:
• Complete forms on our website
• Register interest or request services
• Communicate with us by email, phone, or other means
• Provide feedback
Automated Technologies
We collect certain Technical and Usage Data automatically through cookies and similar technologies.
For more information, please see our Cookie Policy.
We only use your personal data where permitted by law. Common lawful bases include:
• Performance of a contract
• Legitimate interests
• Consent (particularly for health data)
• Legal obligations
Purposes for Processing
We use personal data to:
• Register users and manage platform access
• Facilitate connections between patients and independent healthcare professionals
• Communicate regarding service requests
• Maintain platform safety and integrity
• Improve our website and services
• Comply with legal and regulatory obligations
• Handle complaints, disputes, or safeguarding concerns
myNurseToGo does not make clinical decisions and does not replace professional medical advice or clinical judgement.
Disclosures of Your Personal Data
We may share your personal data with:
• Independent healthcare professionals using the platform (where necessary)
• Laboratory or diagnostic partners (with your consent)
• Technology and service providers (hosting, payments, analytics)
• Regulators or authorities where legally required
• Professional advisers (legal, accounting, insurance)
All third parties are required to respect the security and confidentiality of your data and to process it lawfully.
Where we process personal data, we rely on one or more lawful bases under UK GDPR, including performance of a contract, legitimate interests, legal obligations, or consent. Where special category data such as health information is processed, this will only occur where explicit consent or another lawful condition applies under UK data protection law.
International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place such as standard contractual clauses or equivalent protections, in accordance with UK GDPR requirements.
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Access to personal data is limited to those who have a legitimate business need to know.
We have procedures in place to deal with data breaches and will notify you and regulators where required by law.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory obligations.
In some cases, we may anonymise data for research or statistical purposes, in which case it may be retained indefinitely.
Retention periods vary depending on the type of data and regulatory requirements. Further details are available upon request.
Under UK data protection law, including the UK General Data Protection Regulation (UK GDPR), you have the following rights:
• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Request data portability
• Withdraw consent at any time
To exercise these rights, please contact us at admin@mynursetogo.com.
Fees
You will not usually have to pay a fee to exercise your rights. We may charge a reasonable fee or refuse a request if it is clearly unfounded or excessive.
If you have any questions about this privacy policy or how your data is handled, please contact us using the details above.